Notice: For the fastest answers, please use the Help Center resources and search below.
If you still need assistance after reviewing our resources, please submit a request using Contact Us and our team will follow up by email.
We're here to help
-
Account Management
Discover expert tips and step-by-step guides for effortless account and pet settings management.
-
HomeSafe® 24/7 Lost Pet Service
Learn what to do if you have found a lost pet or if you have lost your pet.
-
Pet Tags & Order Support
Guidance on tracking orders, managing receipts, and pet tag assistance.
-
Pet Licensing and Documentation
Explore pet licensing essentials and documentation tips for seamless uploads.
-
Invoxia Biotracker GPS
Discover how the Smart Tracker works, manage subscriptions, and troubleshoot with ease.
Top Picks
How do I create my online DocuPet account?
Mobile Device GuideThank you for registering with DocuPet! In just a few steps, you’ll be set up ...
How do I reset my password?
Mobile Device GuideForgot your password? We’ve been there. Just follow these steps and you’ll be ...
How do I remove a pet from my account?
Mobile Device Guide We know how much your pets mean to you, and we’re here to help make things ea...
How to License My Pet
If you live in a community where DocuPet is the official licensing partner, it's time to get your...